Ecoliving awarded prestigious Innasol Customer Excellence Certificate
Last week Ecoliving was awarded the Cutomer Excellence Certificate from Innasol making us one of Innasol's Certified Parners on the Customer Excellence Program.
The Customer Excellence Program has been established in order to ensure that Innasol's accredited Partners offer the very best customer experience possible, for the full cycle of your renewable installation. We are commited to improving the level of customer service that we offer and our recent accreditation has demonstrated that we are mastering the 10 Standards for perfect customer service already.
- It is easy to get in touch with us
- We get to know all of your requirements, in the first instance
- Qualified personel offer appropriate, comprehensive and understandable advice from the offset
- We are able to offer visits to existing and operational installations
- There is a robut plan, outlining timing, space requirements, costs etc prior to installation
- We offer to discuss our proposal with you, at a time that suits you.
- Installations are completed respectfully and on time
- Handovers are given to ensure the customer understands how the system works
- We are here when you need us, after the installation is complete
- A Health Check plan is offered after installation to ensure your system is healthy and working optimally
We are delighted to be included in this scheme as we see it as a great opportunity for us to ensure our professional standards are upheld and customers are not only satisfied but enthusiastic about their renenewables experience.
You can download the Customer Excellence Brochure here.